The Ministry of Energy (Power Division) on Friday announced the large-scale rollout of smart meters across electricity distribution companies (Discos) in the country, which it described as a “major step” towards improving customer service and operational efficiency. According to the spokesperson of the Power Division, Zafaryab Khan, metering plays a vital role as the key interface between the customer and the service provider. “In line with the ministry’s declaration of 2025-26 as the Year of Customer Service Improvement, Discos have embarked on a comprehensive digitalisation drive to modernise their infrastructure,” said a statement by the Power Division. “This initiative aims to ensure real-time data availability, transparency, and enhanced customer experience.” Recognising that the pricing of smart meters was a major impediment in this transformation, the Power Division actively intervened to rationalise costs, said the statement, adding that out of nearly 38 million electricity...